Resortsuite

ResortSuite

Hospitality Management Software

Teeing Off Golf Club and Ball Illustration

ResortSuite is a leading hospitality management software solution that offers a comprehensive suite of tools to manage various aspects of resort and hotel operations. The software includes modules for property management, spa and wellness, golf, club management, food and beverage, sales and catering, and more

Project Description

Revamping ResortSuite

Hospitality Management Software

This project involves the complete revamp of ResortSuite, a comprehensive hospitality management software solution designed to streamline and enhance the operations of resorts, hotels, and spas. Our goal is to modernize and optimize the software, ensuring it meets the evolving needs of the hospitality industry while providing an intuitive, user-friendly experience for all users.

Before we begin, here are the existing UI designs for the ResortSuite web booking engine that we are currently redesigning.

We have designed a detailed plan with key steps to begin the ResortSuite revamp project, ensuring a structured and successful process.

Requirement Gathering and Analysis

Project Planning and Strategy Development

Design and Prototyping

Initial Planning and Preparation

Development Phase

Initial Planning and Preparation

With input from stakeholders and resort managers, we have initiated the project. We have identified clear objectives and deliverables, which have been integrated into the design. The Project Charter and Scope Definition outline the project's objectives, scope, deliverables, timelines, and key stakeholder

Objectives

Enhance UI/UX for better user experience.
Upgrade technology for improved performance.
Add features to meet evolving user needs.
Improve security for data protection and compliance.

Deliverables

Updated UI/UX design
New enhancement for guest management, bookings, and services
Technical documentation, training materials for resort staff
Fully deployed integrated software.

Project Planning and Strategy Development

We created a detailed project plan with tasks, timelines, milestones, and resource allocation overseen by a project manager. Risk mitigation strategies were developed, and a communication plan was established for stakeholder engagement and progress updates.

Design Phase Project Plan Details

Number of Design Sprints:

The design phase will be divided into 3 sprints, each lasting two weeks.

Total duration of 6 weeks.

Sprint Schedule for Design:

Week 1-2 (Sprint 1): Conduct user research, gather requirements, and create initial wireframes.

Week 3-4 (Sprint 2): Develop detailed designs and interactive prototypes based on feedback from the initial wireframes.

Week 5-6 (Sprint 3): Conduct user testing on prototypes, gather feedback, and make necessary design refinements.

Backlog Grooming:

Backlog grooming sessions will be held every week before the start of each sprint, ensuring the design backlog is well-defined and prioritized.

Bug Scrubbing:

Design bug scrub sessions will be held once per sprint at the end of each sprint, ensuring timely identification and resolution of design-related issues.

Requirement Gathering and

Analysis

We conducted interviews and workshops with frequent guests and resort managers, along with arranging workshop sessions involving stakeholders and users to comprehensively understand their needs, pain points, and expectations. Additionally, we conducted market research and competitive analysis. The deliverables from this phase include user personas and identified challenges.

Interviews and Workshops

Purpose:

To gather detailed requirements and insights from key stakeholders, including internal staff and end users (resort guests).

Tools:

Microsoft Teams (Workshop sessions)

SurveyMonkey

(Survey)

Miro Board (Whiteboard session)

Deliverables:

Current challenges

User persona

Competitive analysis

Detailed requirement

Sample Questions & Answers

How often do you use our web booking engine to make reservations?

I use it about 3-4 times a year for my vacations.

How would you rate the ease of booking a stay on our website on a scale of 1 to 5 (1 being very difficult and 5 being very easy)?

I would rate it a 4. The process is generally straightforward, but it can be a bit slow at times.

What features do you like most about our current web booking engine?

I like the option to choose specific room types and view detailed descriptions and photos.

What enhancements would you like to see in the web booking engine to improve your experience?

I would love to see a mobile-friendly version, real-time room availability, and the ability to apply promo codes more easily.

Current Challenges

Various pages display different visual elements that do not follow a cohesive theme.
Certain screens are crowded with information, which could be too much for users to handle.
The navigation system may not be user-friendly, leading to challenges for users trying to navigate through the booking process.
There is uncertainty about whether the current design is suitable for mobile devices.
The current design might not be entirely accessible to all users, especially those with disabilities.

Competitors

Opera Property Management System (PMS) by Oracle Hospitality
Hotelogix
Guestline
Protel
RoomKeyPMS

User Persona

In a hospitality management system such as ResortSuite, different guest user personas can be recognized depending on their requirements, preferences, and engagements with the platform. Here are a few possible guest user profiles:

Design

and Prototyping

We created wireframes and prototypes based on the gathered requirements, conducting usability testing with stakeholders to refine the design. Additionally, we developed a moodboard, style guide, and component library for our demo product, which can be customized to match clients' specific website needs.

Development Phase

We adopted an agile methodology with iterative sprints for development, ensuring regular sprint reviews and feedback sessions. Additionally, we maintained comprehensive documentation for code, design, and user guides.

Currently working on a case study. For more information or project details, feel free to email for assistance with draft copies.