Booking

Booking.com

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Booking.com is a popular online travel agency that offers a wide range of accommodation options, including hotels, apartments, hostels, and vacation rentals. The platform allows users to search for and book accommodations worldwide, often providing detailed information, reviews, and ratings from previous guests.

Project Description

This project is dedicated to managing and visualizing global risks and incidents that may impact business operations, travellers, partners, and employees linked with Booking.com. The dashboard allows stakeholders to monitor and respond to incidents in real time, thereby ensuring the safety and security of all parties involved.

Research Phase

Since this was merely a conceptual prototype to visualize our ideas, we promptly organized a workshop with actual users to grasp their needs. Below, you will find questions and answers from the session.

The following questions are designed to address various aspects, from grasping the current challenges users face to their preferences regarding the new tool.

User

Needs and Preferences

What are the key features you expect from this platform?

We need real-time updates on global incidents, an easy-to-navigate interface, and the ability to filter incidents by category (e.g., security, political, public health).

How do you typically respond to global incidents currently?

We rely on multiple sources of information and use spreadsheets to track incidents, which is time-consuming and often outdated.

Pain Points and Challenges

What challenges do you face when managing and responding to global incidents?

The biggest challenge is the lack of real-time information and the difficulty in quickly assessing the impact of incidents on our operations and travellers.

Can you describe a recent incident that was difficult to manage and why?

During a recent political protest, we struggled to get accurate, timely information, which delayed our response and caused confusion among our travellers.

What improvements would you like to see in your current incident management process?

We need a centralized dashboard that consolidates information from multiple sources, provides real-time updates, and allows for quick communication with our team.

How would a tool like this dashboard impact your daily operations?

It would significantly improve our efficiency, allow us to respond faster to incidents, and ensure the safety of our travellers and assets.

Desired Outcomes and Improvements

What kind of design or interface would make this tool most useful for you?

A clean, intuitive interface with easy navigation and customizable filters. It should also include visual elements like maps and graphs for better data visualization

Are there any specific visual elements or features you find particularly helpful?

Interactive maps with incident markers, colour-coded categories, and a notification system for real-time alerts would be very helpful.

Usability and Design

Mood boards help explore visual styles, colours, and imagery for projects, guiding the user interface's visual identity. They inspire and ensure cohesion with brand aesthetics using colour patterns from brand guidelines and existing websites.

Yacht on the water surface from top view. Turquoise water background from top view. Summer seascape from air. Travel concept and idea

Words "TRAVEL the WORLD" and Accessories for Travel Flatlay

Brand Vibe

modern

fresh

minimalist

soothing

contemporary

cool

Final Deliverables

In this section, we showcase the outcome of our design work with the final high-fidelity mockups for users. These designs embody our research discoveries and design journey, focusing on providing a user-centered and visually engaging interface.

Storyline for the Global Risk Management

Dashboard Presentation

Step 1: Opening the Application

The meeting begins with the presenter launching the Global Risk Management Dashboard.

The main global view loads, present four options: Global, America, EMEA, and APAC. This initial screen offers a comprehensive overview, setting the stage for a detailed exploration.

Step 2: Navigating to the Global View

The presenter clicks on the "Global" tile, transitioning to the global view. This view features a central map and a bottom navigation bar containing information about business travellers, offices, partners, and employees. At the top, users can filter news categories: Security, Political, Public Health, and Travel. The presenter selects a category to delve deeper and clicks on "America," moving to the next step.

Step 3: Drilling Down to the America View

Now in the America view, the presenter focuses on the United States for more specific information. The numbers on the bottom tabs are updated to reflect data relevant to the Americas. The map zooms in, providing a more detailed regional perspective.

Step 4: Focusing on the United States

The presenter clicks on the US, further refining the view. This step provides an even more granular look, with the bottom tab numbers adjusting accordingly. The map highlights specific states, offering insights into localized incidents and risks.

Step 5: Zooming into New York

Step 6: Exploring Detailed News and Media

In the final step, the presenter clicks on the right-hand side tabs for news. This action reveals detailed video content and news articles related to specific incidents in New York. The audience can see real-time updates and multimedia reports, enhancing their understanding of the situation.

The presentation showcases how the dashboard's design and functionality support proactive risk management and informed decision-making for Booking.com. It emphasizes seamless navigation and detailed insights to enhance safety and security globally.

You can view the prototype here for more options

Conclusion

The Global Risk Management Dashboard enhances monitoring and response to global incidents for improved safety and security. It focuses on user needs, real-time updates, and advanced filtering to proactively manage risks. The dashboard offers oversight tools for decision-making and quick response, with future plans for design refinement based on user feedback to ensure continuous improvement and user satisfaction.

Thank you for reading!