Hospitality Booking
Hospitality, Resorts, Spas & Golf
I worked on UX/UI design for hospitality booking platforms used by resorts, spas, and golf facilities. These systems supported reservations, scheduling, and customer management across multiple services and locations.
The goal was to create a seamless booking experience that balanced business requirements with a smooth, intuitive user journey for both staff and guests.
The Challenge
Hospitality booking systems needed to support:
Multiple service types (spa treatments, golf tee times, resort bookings)
Complex scheduling rules and availability
Staff-facing workflows and guest-facing interactions
High expectations for ease of use and visual clarity
The challenge was to reduce friction in booking flows while maintaining flexibility and operational accuracy.
My Role
As a UX/UI Designer, I was responsible for:
Mapping end-to-end booking journeys
Designing intuitive reservation and scheduling flows
Refining interface layouts for clarity and usability
Collaborating with product managers and developers
Iterating designs based on usability feedback and business needs
UX Focus Areas
Simplifying multi-step booking flows
Improving clarity around availability, pricing, and selections
Reducing user errors during reservations
Designing consistent patterns across services and devices
Supporting efficient workflows for front-desk and staff users
Design Approach
I focused on understanding how guests and staff interacted with the system in real-world scenarios. By breaking down complex booking logic into clear, manageable steps, I aimed to make the experience feel effortless while still supporting advanced operational requirements.
Design decisions were guided by usability, clarity, and consistency across the platform.
Original Design
Updated Design
Outcome & Impact
The redesigned booking experience improved usability and reduced friction across reservation workflows. Clearer flows and layouts helped staff work more efficiently while providing guests with a smoother, more intuitive booking experience.
Key Takeaway
The redesigned booking experience improved usability and reduced friction across reservation workflows. Clearer flows and layouts helped staff work more efficiently while providing guests with a smoother, more intuitive booking experience.